Product Security

Durabook is committed to protecting customer data and the security of our products. Developers, customers and members of the public can report potential or confirmed security vulnerabilities affecting a Durabook product.
Report a vulnerability
Use the online form or contact the Durabook security team directly at: [email protected]
Product security updates
Review approved public advisories published after fixes or mitigations are available.
Security support information
View reporting guidelines, support policy and how Durabook handles vulnerability reports.

Report a Vulnerability

We encourage organisations and individuals to contact the Durabook security team to report potential product security issues.

Vulnerability Report Form
Has this been publicly disclosed?

Maximum file size: 16.78MB

Max 5 files of 20MB each; File format: jpg, png, text, pdf, 7z, zip.

Protect sensitive information

Do not submit passwords, private keys, personal data, customer confidential information, exploit code or malware through the standard form.
Durabook may provide secure transfer instructions when needed.

Agreement

Product Security Updates

For Durabook products equipped with Microsoft Windows operating systems, security support and updates are provided by Microsoft through Windows Update throughout the operating system product lifecycle.

For product-specific security support and update periods, please refer to our Security Support Information page.

Responsible Reporting Guidelines

Comply with applicable laws in the relevant country or region.
Base reports on the latest released firmware and preferably submit them in English.
Use the dedicated reporting channel.
Respect privacy and data protection throughout research and reporting.
Maintain coordinated communication and avoid disclosure before the agreed date.
Durabook does not currently operate a vulnerability bounty program.

How Durabook Handles Vulnerabilities

1

Receipt

Report received through the dedicated channel.
2

Validation

Durabook performs preliminary analysis and may request details.
3

Remediation

Durabook develops and implements the appropriate fix or mitigation.
4

Advisory

Approved advisories are published when publication conditions are met.

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