RMA

To obtain an RMA number, please complete the RMA form below. All * fields must be completed. To check for RMA status, please visit Contact Support to request status.

COMPANY INFORMATION.

CONTACT INFORMATION.

PACKING AND SHIPPING INSTRUCTIONS:.

• Durabook recommends you retain and reuse the original box to pack RMA system for best protection.
• Write the RMA# legibly on the outside of the shipping carton and mark that number clearly on your shipping label

AGREEMENT / ACKNOWLEDGEMENTS:

In certain cases, we need your response(s) to complete the RMA process. If for any reason, we can not get in touch with you after several attempts by phone, email, and regular mail, we reserve the right to recycle your computer.

Note 1. For Out Of Warranty repair item, customer will responsible for payment of parts, labor and the $26.50 return shipping and handling charges. Customer will also be charged a $190.00 diagnostic fee. If the customer decides to proceed with the repair, this diagnostic fee amount can be applied to the final cost of the repair. If customer rejects repair, customer is responsible for the $190.00 diagnostic fee payment. Durabook reserves the right to hold shipment until all payment is cleared.
Note 2. Durabook is not responsible for any data LOST or DAMAGED in the hard drive. We WILL REFORMAT your hard drive as necessary to repair the notebook. It is the user’s responsibility to back-up any data (either application or files) from the hard drive before shipping.
Note 3. If Durabook determines that a product arrived in insecure or unreliable packaging, Durabook will charge $15.00 for standard packaging to return ship.
Note 4. The RMA is valid only for the items originally listed on the request form and is valid for 30 days from the issue date. Items shipped without a proper RMA# will be returned without being repaired.
Note 5. Unauthorized use of Durabook’s shipping account will result in RMA unit being held until account is refunded.